A. The police chief or chief’s designee may suspend police response to an alarm dispatch request from an alarm installation company or monitoring company if it is determined that:

B. The police department may not respond to any alarm dispatch request where the alarm installation company or monitoring company who installed or monitors that alarm has failed to comply with California licensing requirements or failed to maintain a valid copy of the State of California Department of Consumer Affairs alarm company operator’s license.

C. A suspension of police response made pursuant to this section is subject to the appeal process provided for within this chapter. In addition, the alarm administrator has the ability to accept a workable solution from the affected party prior to an appeal. The affected party has sixty days after the written notice of suspension before police response is suspended to its alarm customers.

D. The alarm administrator shall notify all known alarm users subscribing to an alarm installation company or an alarm monitoring company that the police department has suspended response to the company’s alarm dispatch requests.

E. The city shall assess the alarm installation company or monitoring company a reinstatement fee in an amount established by resolution of the city council. In addition, if the alarm administrator has incurred costs in notifying alarm users by mail of the suspension of their alarm installation company or monitoring company, reimbursement to the city of those costs shall be a condition of reinstatement. (Ord. 2020-03 § 1 (Exh. A), 2020)